general-enquiries
General enquiries
Normal weather conditions outside of extreme hail and storm activity should not affect your Move Up connection.
The recommended download speed for households playing online multiplayer gaming, 4K streaming, web surfing, email, social networking, sharing large files and live streaming video is of 150 Mbps for up to five connected devices. High upload speeds are also critical for people working remotely from home, as upload speeds would impact things like screen sharing and online conference calls.
Gigabit speed internet is shorthand for broadband service with up to gigabit-per-second download speeds. It's been around for only a few years, and in only a few cities in Australia, but it's the future of internet connectivity. Compared to standard cable-based broadband packages, which offer download speeds of 20 to 100 Mbps, Gigabit Internet transmits data up to 1 Gigabit per second (Gbps) — or 1,000 megabits per second (Mbps).
Yes, speeds will vary based on your modem! If you have a Unlimited plan, we aim to provide 150Mbps using standard Access Point (AP) and Gigabit speed will require a WiFi6 capable access point.
We don't offer WiFi6 routers because the ones we can get through our suppliers are enterprise grade. Good but not really for residential purposes.
There's a huge range of WiFi6 routers out there and the best for you would depend on personal pricing and functionality preferences.
If you wish to use your own modem, you'll need to make sure your modem is not locked to a particular network - you can do so by contacting your former provider. You'll also need to make sure the modem is compatible with gigabit speed for best results.
Gigabit speed will require a WiFi6 capable modem.
technology
Technology
Differently from NBN or 5G, Move Up instals a high speed backbone into the building and a dedicated cabled connection to
each unit, which allows residents to access Move Up's super fast
speed internet.
Move Up provides home broadband services via a 5GmmWave fixed wireless network. Instead of using a cable like ADSL and fibre broadband, fixed wireless brings the Internet signal to your home or office via radio waves. This means a radio antenna (or ‘receiver’) is installed on the roof of your premises, which communicates with the nearest base station to provide you Internet access.
Move Up can reach internet speeds of up to 1,000Mbps (Gigabit) on its Unlimited plan, being ten times faster and more reliable than a high-end NBN plan. Gigabit speed will require a WiFi6 capable access point.
Latency will typically be under 10ms but not guaranteed on a residential service.
Move Up has its own network, and has interconnect capacity with
all the major carriers.
plans-and-installation
Plans and installation
We’ll need your address so we can check if Move Up is available at your home.
Enter your address here or email us with your name and address to info@moveupinternet.com
Instantly, unless it is a first time Move Up connection to your unit. If it is a first time Move Up connection to your unit it can take 1-3 days.
If it’s the first time you are connecting Move Up to your unit, yes. A technician will have to install a modem to your unit.
If your unit is connected to Move Up technology you won’t need a technician. You’ll be issued a username and password which you’ll need to enter into your modem and connect to the internet.
We offer free installation if you bring your own modem.
You don’t need a phone line for fixed wireless internet.
You will need to request cancellation of your original internet service when transferring to Move Up, after we have activated your service.
billing
Billing
Move Up is a month on month internet plan that doesn't lock you down.
You can change your billing information through Move Up’s user portal or email us at info@moveupinternet.com and we will get back to you as soon as possible.
Move up is a pre-paid service, which means that charges start immediately after you sign up. All monthly fees are charged in advance directly to your credit card.
Move Up only accepts credit card payment.
You can turn on a recurring payment option through Move Up’s user portal.
Use the username and password we sent to your email when you sign up to log into Move Up’s user portal and change or set up your credit card details.
Use the username and password we sent to your email when you sign up with Move Up to log into the user portal and cancel your service.
No. The user prepays the month and can cancel at any time for the following month.
Move Up bills you 7 days in advance to give us time to contact you if there is any issue with your payment for any reasons (e.g. insufficient funds, payment details have changed). We will send an email to notify you if we fail to draw payment from you. Please ensure that you have sufficient funds in your credit card and update your payment details if needed. If payment is still not resolved when your next billing cycle commences, we will be forced to suspend your service. Once payment is resolved, your internet service will resume as normal.
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