News
Why Your Building’s Internet Connection Is A Safety Issue, Not Just An Amenity
Daniel Filmer, CEO & Managing Director, Move Up Internet
When emergency services can’t get through a locked door, seconds matter. Here’s why reliable connectivity is now part of the equation.
Most people think about internet speeds when they’re choosing a plan. Streaming quality. Video call reliability. How fast a file downloads. These are all fair reasons to care about your connection, but they’re not the only ones.
There’s a quieter, more important reason that’s easy to overlook: the safety systems built into your apartment building often depend on a reliable internet connection too. And if that connection goes down, the consequences can be serious.
The problem with modern building security
Apartment buildings have become increasingly secure over the last decade. Locked foyer doors, lift access controls, fob-restricted car parks; all of these systems are great at keeping unwanted people out. But they also create a significant challenge: what happens when emergency services need to get in?
Emergency personnel, paramedics, firefighters, and police regularly encounter locked buildings with no building manager on site and no straightforward way to gain access. Every minute spent trying to get through a front door is a minute not spent helping the person inside.
In a cardiac event, a fall, a domestic situation, or a fire, delayed access isn’t just inconvenient. It can be the difference between a good outcome and a devastating one.
Enter ESAP — Emergency Services Access Point
ESAP is an Australian-first system designed specifically to solve this problem. It gives authorised emergency responders secure, immediate access to apartment buildings through the front door, and up through locked lifts to the correct floor, without needing a building manager present, 24 hours a day.
Here’s how it works: a first responder on site calls a 24/7 communications centre, verifies their ID, and receives a single-use time-limited access code. That code works on a vandal-proof keypad at the building’s entry point. ESAP’s system identifies the building, the address, and the keypad location automatically, so responders aren’t left guessing.
The code is active for up to 30 minutes. After that, a new code must be generated through the same identification process. It’s secure, auditable, and purpose-built for buildings where resident safety matters.
Where internet comes in
ESAP’s system relies on a stable internet connection in the building’s communications room to function. The server needs to be reachable around the clock, not just during business hours, not just when everything is running smoothly, but at 2am on a Saturday when someone needs help most.
As ESAP’s preferred internet provider in Southeast Queensland, that’s exactly what we’re built for. Move Up provides dedicated connections to apartment buildings running on our own private fibre infrastructure, not the NBN. That means faster speeds, more reliable uptime, and a local team that can respond quickly if anything goes wrong.
Pairing Move Up’s building connectivity with ESAP’s access system means the two most important layers of modern building infrastructure — internet and emergency access — are working together reliably.
What this means for strata managers and developers
If you manage a strata building or are developing one, ESAP is something worth knowing about. Installation comes at no cost to the developer or builder. Annual costs are managed through body corporate levies. The building doesn’t own or maintain the system. That’s all handled for you.
For buildings that need reliable connectivity to support ESAP and other smart building systems, Move Up provides free building installation at most locations, with residents choosing from plans starting at $69/month.
It’s about building better communities
At Move Up, we’ve always believed that internet is more than a utility — it’s infrastructure. The kind of infrastructure that underpins how people live, work, and yes, stay safe. Supporting ESAP’s rollout across Queensland is a natural extension of that belief.
Buildings that invest in the right systems — fast internet, smart access, reliable services — are better places to live. And Queensland residents deserve that standard.
If you’re a strata manager, developer, or building owner interested in bringing Move Up connectivity to your building, we’d love to have a conversation.
